Although we make every effort to have our images accurately reflect the product described, it is not always possible. Certain conditions such as lighting, your screen calibration and brightness, or your web browser may affect the appearance of product images.
Here is how we handle information about your visit to our website:
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:
- The Internet domain (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you connect from a university’s domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
- The type of browser and operating system used to access our site;
- The date and time you access our site;
- The pages you visit; and
- If you linked to any Office Accessories Plus website from another website, the address of that website.
We use this information to help us make our site more useful to visitors.
We do not track or record information about individuals and their visits.
If You Send Us Personal Information
If you choose to provide us with personal information whether it is by placing an order, requesting a quote, e-mailing a question, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message, fill your order and to help us provide you with information that you requested. We do not collect personal information for any other purposes. The information you provide will not be given or sold to any public or private organizations, or any private persons.
Credit or Debit Card
Visa, MasterCard, American Express, and Discover.
Company credit cards are accepted. Please review all applicable policies and credentials associated with the payment card in order for the payment to process without error.
Select the PayPal option at checkout and follow the provided directions to pay with your PayPal account.
Pay By Check
Orders paid by check will be held until the check clears, typically 10 days. To help protect our clients on some orders, we may require a photocopy of the front and back of your ID and/or credit card faxed to us prior to your order being shipped. Pay-by-Check is not provided as a selectable option for online ordering; pay-by-check orders must be placed by phone or purchase order. We reserve the right to deny Pay-by-Check as a payment option for any reason.
Free FedEx Ground Shipping
Free shipping on all orders within the contiguous United States.*
Same Day Shipping
Most orders placed before 3:00pm EST will ship the same business day. Other orders may ship within 24 hours of the next business day.
FedEx Express Shipping Options Available
Most expedited shipped orders will ship the same business day if the order is placed before 3:00pm EST. Logo Debossed orders with expedited shipping will ship once production is complete. FedEx Express does not deliver on weekends; Overnight shipments will deliver on the next available business day. Transit rates and times are determined by FedEx.
Shipping & Handling
Same Day shipping: Most orders that qualify for same day shipping will ship the same day that the order is placed if the order is placed before 3 PM Eastern Time.
24 hour shipping: Most orders that were placed past the Same Day Shipping deadline will ship the next business day.
Exceptions to Same Day and 24 Hour Shipping: Custom debossing orders, made-to-order items, bulk quantity and special orders, shipments outside of the contiguous United States.
FedEx cannot deliver shipments to P.O. boxes. We will attempt communication by phone and/or email if there is any issue with the order’s ship-to address or shipping method.
If shipping to a location outside of the 48 contiguous United States, a FedEx Express shipping option must be selected at checkout since these orders must ship by air.
Many of our items have a “free shipping” promotion; free shipping applies only to standard FedEx Ground shipping services. Standard shipping does not include Express delivery charges, such as overnight shipping or Saturday delivery. Orders processed without shipping will be charged actual shipping expenses in the event of a return, and those shipping charges are not subject to return credit.
Free shipping promotions apply to the contiguous* US only. Orders shipping to Alaska or Hawaii must be air shipped by selecting FedEx Express shipping. Express shipping has an additional cost. Please contact customer service to see what those fees would be for your area.
Office Accessories Plus reserves the right to limit free personalization to one free personalized item per order. Not all items can be personalized; free personalization applies only to those items that are able to be personalized.
Free Logo Debossing
Repeat logo deboss orders may qualify for free logo debossing if the logo die from a previous order is already in our inventory.
Office Accessories Plus reserves the right to limit free logo debossing to one item per order. Not all items are able to be logo debossed. Free logo debossing applies only to those items that are able to be logo debossed.
Cancellation and Returns
Stock Order Cancellation
You may cancel a stock order at any time without incurring any shipping and/or restocking fees prior to an order being shipped. Orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return the merchandise without being charged any restocking fees as long as the return is processed according to our returns policy.
Custom Order Cancellation
Custom or personalized orders where production has begun cannot be canceled.
Custom made and personalized items are not eligible for a return credit. In the event that a custom or personalized order is damaged or lost in shipping, the order would be replaced by Office Accessories Plus. When a complete set is purchased with personalization even though only 1 item in the set may be personalized, no part of that set is not eligible for a return credit.
Customers may return any stock order purchased from Office Accessories Plus for any reason within 30 days of delivery, provided it is in new and sellable condition, and returned within accordance to our returns guidelines. To return a product, Customer must call 877.511.2007 or email a return request to firstname.lastname@example.org to request a Return Merchandise Authorization form (“RMA”). The RMA will provide detailed instructions on the return process.
RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day, you must call to receive a new RMA number. Any item that is returned with an expired RMA will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense.
- There will be no restocking fee*** if the return is within 30 days from date of item receipt, given the product is returned in accordance with our returns guidelines.
- Absolutely no returns will be accepted after 30 days past item receipt.
- Special orders purchased from Office Accessories Plus are not returnable for credit.
Any orders that arrive damaged must be reported within 24 hours of receiving your order. All damaged claims must be filed within 24 hours of receiving product.
The customer service representative responding to your claim may request photos of the damaged product and packaging, to be sent by email. This is necessary for your protection when filing a claim.
In cases where you have received the proper amount of cartons from the carrier, but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 3 days of receiving your order.
Return Preparation Guidelines
In order to better serve you, and to facilitate speedy, accurate returns processing, we ask that you prepare your returns by adhering to the following guidelines:
- Prepare an itemized list of the item(s) you are returning, including the item codes (SKUs) and quantities. Indicate the reason for returning each item (i.e. new, broken/defective, etc).
- Contact our customer service by phone at 877.511.2007, or email us at email@example.com
- Please have your order number* ready, and explain the matter causing you to return the item.
- The customer service representative will issue an RMA number** to you, once they have all information that is needed to process the return.
- Record the RMA number on the itemized list of all items being returned.
- Repackage all items being returned, including the itemized list, and clearly write the RMA number on the outside of the packaging.
- Return shipping will be at the customer’s responsibility and expense. The refund process will begin once all returning items arrive at our warehouse in new and sellable condition. Please keep a record of the tracking number provided by your shipping service for any possible inquiries about your return.
*The order number can be found on both the order and shipping confirmation emails, or the packing slip adhered to the front of the original shipping box.
We will not be able process any return or exchange without this information:
- Order Number
- Items being returned
- Reason for Return
- RMA Number**
- No return credit will be issued for items that are returned in any condition other than new and sellable.
- Return shipping costs will be at the customer’s expense.
- Any orders that arrive damaged must be reported within 24 hours of receiving your order. All damaged claims must be filed within 24 hours of receiving product.
- Absolutely no returns will be accepted after 30 days past item receipt.
- In certain return cases, the customer service representative may request photos sent of the affected merchandise and/or packaging. These photos are necessary to protect you during a return or shipping damage claim process.
- Many of our products come with free shipping. If you return a product that received free shipping, our actual outbound shipping costs will be deducted from your return refund.
- Office Accessories Plus cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments.
- Office Accessories Plus requires that you return your product with prepaid insurance using FedEx, UPS, DHL or Parcel Post. Office Accessories Plus will not accept any shipment sent C.O.D.
- Credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return. These shipping charges are not subject to return credit.
- We can only refund money to the original purchaser. If item was received as a gift, the items may be exchanged for different items. The original purchaser must initiate refunds.
- **A Return Merchandise Authorization number (RMA) must accompany all returns. Any item being returned without an RMA number will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense. Please review the Return Instructions, then contact an Office Accessories Plus representative for this number.
- **RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day, you must call to receive a new RMA number. Any item that is returned with an expired RMA number will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense.
Office Accessories Plus
4820 NE 49th Ave
Gainesville, FL 32609
MON-THU: 9:00am – 6:00pm EST
FRIDAY: 9:00am – 5:00pm EST
Contiguous United States*
The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.